by | Aug 24, 2011 | Leadership
Have you ever had someone say … in response to your comment … “I understand” … and you were quite sure they didn’t? Of course you have. How did you FEEL at that moment? Most likely, not very good. Something was probably screaming... by | Aug 23, 2011 | Leadership
From spring employee survey campaigns come fall engagement programs. Unfortunately, many companies rush to create engagement initiatives without fully understanding what they are doing. As a facilitator of engagement programs in major companies, my first counsel is... by | Aug 22, 2011 | Leadership
It’s a widely known fact that high employee turnover costs companies a lot of money. First, and most expensive, is the cost of the employee’s contribution to his function in the whole process of the organization. From production line employees to high... by | Aug 21, 2011 | Leadership
Innovation in business is not about being first; it is about being best at commercializing an idea. Companies fixated on a goal of being first to market, often end up losing out to those who come next and use their innovation processes to make improvements and take a... by | Aug 21, 2011 | Leadership
I recently returned from a trip where I taught emotional intelligence to Penn State’s Architectural Engineering students, at both the undergraduate and graduate level. While I was there, I attended the PACE Conference at Penn State (Partnership for Achieving...